Refund policy

Damaged, defective or wrong item

Please contact us within 14 days of delivery with your order number and a photo of the item, plus the parcel if it's damaged. We'll send a replacement or refund that item, whichever you prefer. You don't need to send anything back.

Changed your mind

You can return unopened items in their original condition within 30 days of delivery.

  1. Please contact us first with your order number and the items you want to return. We'll reply with the return address and instructions. We can't process returns sent without contacting us first.
  2. You pay for return shipping. Please use a tracked service, because we can't refund a return that gets lost on its way to us.
  3. Once the return arrives, we refund the item price to your original payment method within 5 business days.

Packages must come back whole, with every item unopened.

What we can't take back once opened

For hygiene reasons, we can't accept these once they're opened:

  • skincare, body care, hair care and bath products
  • candles that have been lit

This doesn't apply if an item arrived damaged, defective or wrong.

Gifts

Refunds go to the person who paid for the order.

Refund timing

After we issue a refund, your bank or card issuer may take 5–10 business days to show it.

Changing or cancelling an order

Please contact us within 12 hours of ordering. After that, the order may already be with our partner. If it has shipped, this return policy applies. You can always cancel for a full refund if we can't ship on time (see our Shipping Policy).