FAQ

How long will my order take to arrive?

It depends on the product, and every product page shows its time before you buy. Bath, body and candle packages arrive in about 4–8 business days. The hair and body ritual sets (After-Birth Hair & Glow, Body Glow) arrive in about 5–8, and the Skin Reset Package in about 6–11. Items marked "Arrives in 2–4 weeks" come from our overseas partner. Business days are Monday to Friday, excluding US federal holidays.

Will my order arrive in one parcel?

Each package is packed by a single partner and usually arrives as one parcel. If your order mixes items from different partners, they arrive separately, each with its own tracking link.

How much is shipping?

Nothing. Standard US shipping is complimentary on every order, whatever its size. Sales tax, where it applies, is shown at checkout.

How do I track my order?

We email you a tracking link as soon as each parcel ships, so please check your spam folder. You can also follow it from the order status page linked in your confirmation email.

Do you ship outside the US?

Not yet. We ship to the 48 contiguous states and Washington, DC. We can't ship to Alaska, Hawaii, US territories or APO/FPO/DPO addresses yet. Some carriers can't deliver to PO boxes, so please use a street address.

Can I change or cancel my order?

Please contact us within 12 hours of ordering with your order number and the change you need. Our partners start preparing orders quickly, so after that we may not be able to change it. If it has already shipped, our Return & Refund Policy applies.

Can I send a package as a gift?

Yes, just enter the recipient's address at checkout. We can't add personal gift notes yet, so you may want to send your message separately. All order and tracking emails come to you, not the recipient.

What is your return policy?

Damaged or wrong item: send us a photo within 14 days of delivery and we'll replace it or refund you. Changed your mind: you can return unopened items within 30 days at your own cost; contact us first for the address. For hygiene reasons we can't take back opened skincare, body, bath or personal-care items unless they arrived damaged or wrong. Full details are in our Return & Refund Policy.

My parcel arrived damaged, or something is missing or wrong.

We're sorry. Please contact us within 14 days of delivery with your order number and a photo of the item and the parcel. We'll replace or refund that item, whichever you prefer, and you don't need to send it back.

I have allergies or sensitive skin. Is this right for me?

Check the ingredients on the label for anything you react to, since many bath and body products contain fragrance, essential oils or plant oils. Patch-test before first use (inner forearm, 24 hours) and stop if irritation appears. If you have a skin condition or a known allergy, ask your doctor first. Not sure what's in something? Please contact us before you order.

Can I use these products while pregnant or breastfeeding?

Please check with your doctor or midwife before using anything new during pregnancy or while breastfeeding, because only they know your situation. Our products are made for comfort and pampering, not medical care.

Why isn't there a sunscreen in the Skin Reset Package?

In the US, sunscreen is regulated as an over-the-counter drug, and our packages contain cosmetics only. Keep using your own broad-spectrum sunscreen every morning as the last step of your routine.